We will gather information on your existing supply to present to suppliers, including half hourly data squares and any non-half hourly meter information;

Full analysis of existing supply contract to pinpoint any anomalies or areas of concern.

Provide Notice of Termination for your existing contract to ensure freedom of choice.

Nearing your renewal window we will be in touch up to 6 months before your contract expires.

We will:

Obtain prices tailored to your business needs from our range of selected suppliers.

Present prices to you with like for like comparisons against your current supplier or offers received elsewhere with no obligation to proceed.

Ensure that you are presented with the right contract, with the right supplier and at the right price.

Continue to review the market and our ‘best’ quotes up to your decision being made.

As standard we provide Fully Fixed and Inclusive contracts.

We will analyse your first invoice to ensure all is as expected.

And every 3-months thereafter.

Throughout the duration of your supply contract, we will support with;

The amendment of any supply or account details regarding, site, billing, payment, metering, or any other matters relating to the site’s supply or account.

Any queries or issues raised, whether contracting through SBS or not, helping to push suppliers to resolution.

We have a complaints procedure as part of the Energy Ombudsman.

We will provide you with contract documents and all other relevant documents on the agreed offer. These can be signed via e-mail, post or electronically.

We ensure your preferred payment terms are implemented with your supplier, including help in getting any VAT reduction that is due i.e. for charities.

We will correspond with your current and future supplier in the matter of release and registration of your meter.

Our access to the national database ensures your switch of supplier is successful, and we will resolve any objections to the switch.

We will be in touch on the day your contract goes live to remind you to take a meter read. This will avoid any excess charges.

This will be logged with your old and new supplier.