Website Privacy Policy

What information do we collect?

We only collect information essential to the service you require, that includes your contact details, supply details and company or sole trader details.

How and why is it being collected?

We only collect personal data when you voluntarily submit it to us through our online forms or otherwise provide it to us directly as per your discretion. If you do choose to give us personal data, we will collect and retain that personal data in accordance with this Policy. We use your personal data to provide you or persons associated with you with the most bespoke utilities contract we can offer.

How will it be used?

We will only use your personal data provided to complete the requested service.

Who will it be shared with?

We share your data with a number of third party suppliers who we have a very close relationship with. We will only share the data to the suppliers that you are happy for us to share. We will not share your personal data for marketing or any other purpose without your consent except where required to or permitted to do so by law.

How long the data will be held on for?

Your personal data will be held on the system as an active customer, following a period of inactivity your data will be held for 5 years before being removed, unless requested otherwise. Unless a longer retention period is required by applicable laws, we will retain your information for as long as your account is active as well as for an additional period afterwards to cover any outstanding issues or queries that may arise in relation to your account. We will periodically review retention periods to check they are appropriate. We will not keep your data for any longer than is necessary.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.